Refund policy

# 1. REFUND POLICY *Last updated: May 27, 2026* Look — every shirt here is printed for you the moment you order it. There's no warehouse, no rack to throw it back on. That changes how returns work, so please read this before placing an order. ## The short version - **Defective, damaged, or wrong item shipped:** we replace it or refund it. Free to you. Photo required. - **Wrong size or "changed my mind":** we can't accept it back. Print-on-demand means each shirt is made one at a time, just for the person who ordered it. Please use the size chart on the product page before checkout. - **Window:** report any issue within **30 days of delivery**. ## How to start a claim Email **thomasruedebuschbusiness16@gmail.com** with: 1. Your order number 2. A clear photo of the issue (the defect, the misprint, the damage, or the wrong item if we shipped something different from what you ordered) 3. A one-line description of what's wrong We respond within 2 business days. If the claim is valid, we'll send a free replacement or refund the original payment method — your call. ## What counts as a defect - Printing flaws (smudging, cracking, color clearly off, design misaligned by more than ~1/2 inch) - Holes, stains, or tears that arrived with the package - Wrong size, color, or design shipped vs. what you ordered ## What doesn't - Normal wash-and-wear (please follow care: cold wash inside out, low heat or hang dry, no bleach) - Buyer's remorse, wrong size selected by the customer, or "the joke isn't as funny in person" - Minor color variation between your screen and the printed shirt — every monitor renders color differently - Slight print placement variation within ~1/2 inch (inherent to print-on-demand) ## Lost or stuck in transit If tracking hasn't moved in 10+ business days inside the US (20 business days for international), email us. We'll open a carrier claim with our fulfillment partner (Printify) and either reship or refund. ## Refund timing Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post it. ## Exchanges We don't do direct exchanges. If you ordered the wrong size, place a new order for the size you want. If *we* shipped the wrong size, your replacement is free. ## Order cancellations Orders enter production quickly. You may cancel for a full refund only if you email us within **4 hours of placing the order**. After that, production has typically already started and the order can no longer be canceled. ## Contact **Mid Apparel** 22 Leathers Rd, Ft Mitchell, KY 41017, United States Email: thomasruedebuschbusiness16@gmail.com